Project Summary
Project Summary
Project Summary
Project Summary
The Anambra State Government aims to promote transparency, accountability, and collaboration in governance by engaging stakeholders—including government officials, businesses, communities, town unions, civil society organizations, media outlets, and all Ndi Anambra—in its decision-making processes
The Anambra State Government aims to promote transparency, accountability, and collaboration in governance by engaging stakeholders—including government officials, businesses, communities, town unions, civil society organizations, media outlets, and all Ndi Anambra—in its decision-making processes
The Anambra State Government aims to promote transparency, accountability, and collaboration in governance by engaging stakeholders—including government officials, businesses, communities, town unions, civil society organizations, media outlets, and all Ndi Anambra—in its decision-making processes
Role
Role
Role
Role
UI/UX Designer
Service
Service
Service
Service
Product Discovery
UI/UX Research
Duration
Duration
Duration
Duration
2 Months
Overview
Overview
Overview
As the UX designer and researcher, I developed a feasible solution to improve citizen engagement, delivering a prototype supported by an implementation plan with a release strategy and development roadmap. I conducted stakeholder interviews, led product vision workshops to prioritize objectives and address citizen pain points, and analyzed 41 social media reports to synthesize key insights.
As the UX designer and researcher, I developed a feasible solution to improve citizen engagement, delivering a prototype supported by an implementation plan with a release strategy and development roadmap. I conducted stakeholder interviews, led product vision workshops to prioritize objectives and address citizen pain points, and analyzed 41 social media reports to synthesize key insights.
As the UX designer and researcher, I developed a feasible solution to improve citizen engagement, delivering a prototype supported by an implementation plan with a release strategy and development roadmap. I conducted stakeholder interviews, led product vision workshops to prioritize objectives and address citizen pain points, and analyzed 41 social media reports to synthesize key insights.
As the UX designer and researcher, I developed a feasible solution to improve citizen engagement, delivering a prototype supported by an implementation plan with a release strategy and development roadmap. I conducted stakeholder interviews, led product vision workshops to prioritize objectives and address citizen pain points, and analyzed 41 social media reports to synthesize key insights.
Identifying 3 barriers citizens face with future objectives
Identifying 3 barriers citizens face with future objectives
Identifying 3 barriers citizens face with future objectives
Stakeholder Interviews
Stakeholder Interviews
Stakeholder Interviews
Vision Box
Vision Box
Vision Box
Through collaboration during stakeholder interviews, we identified significant barriers to citizen engagement with the government, including a lack of access to information, limited opportunities for feedback, and a general sense of disengagement and mistrust. These challenges hinder participation in governance and decision-making processes.
Through collaboration during stakeholder interviews, we identified significant barriers to citizen engagement with the government, including a lack of access to information, limited opportunities for feedback, and a general sense of disengagement and mistrust. These challenges hinder participation in governance and decision-making processes.
Through collaboration during stakeholder interviews, we identified significant barriers to citizen engagement with the government, including a lack of access to information, limited opportunities for feedback, and a general sense of disengagement and mistrust. These challenges hinder participation in governance and decision-making processes.
41 reports revealed 4 key insights
41 reports revealed 4 key insights
41 reports revealed 4 key insights
Secondary Research
Secondary Research
Secondary Research
Analyzing 41 social media reports uncovered insights including the importance of capturing necessary data inputs. The varied structures indicated a need for a universal input system and a processing team to accurately assign reports. Some entries were suggestions or speculation, highlighting the necessity for a feedback system.
Analyzing 41 social media reports uncovered insights including the importance of capturing necessary data inputs. The varied structures indicated a need for a universal input system and a processing team to accurately assign reports. Some entries were suggestions or speculation, highlighting the necessity for a feedback system.
Analyzing 41 social media reports uncovered insights including the importance of capturing necessary data inputs. The varied structures indicated a need for a universal input system and a processing team to accurately assign reports. Some entries were suggestions or speculation, highlighting the necessity for a feedback system.
48-Hour Citizen Report System
48-Hour Citizen Report System
48-Hour Citizen Report System
48-Hour Citizen Report System
Reporter
Reporter
Reporter
Processing Admin
Processing Admin
Processing Admin
Action Party
Action Party
Action Party
With reporters often lacking the information to identify the correct responsible party, an insight highlighted the need for a dedicated processing team to accurately assign reports. Acting as a bridge between reporters and government organizations, this team could reduce response times to within 48 hours.
With reporters often lacking the information to identify the correct responsible party, an insight highlighted the need for a dedicated processing team to accurately assign reports. Acting as a bridge between reporters and government organizations, this team could reduce response times to within 48 hours.
With reporters often lacking the information to identify the correct responsible party, an insight highlighted the need for a dedicated processing team to accurately assign reports. Acting as a bridge between reporters and government organizations, this team could reduce response times to within 48 hours.
Rapid iterations informed by research insights
Rapid iterations informed by research insights
Rapid iterations informed by research insights
Rapid iterations informed by research insights
Wireframes
Wireframes
Wireframes
Usability Testing
Usability Testing
Usability Testing
Research insights revealed recurring themes in previous reports—such as event date, location, report category, and detailed descriptions—that pointed to the need for a universal input system, allowing users to focus on content rather than format. These insights drove iterations of user flows and wireframes through two rounds of usability testing and stakeholder meetings.
Research insights revealed recurring themes in previous reports—such as event date, location, report category, and detailed descriptions—that pointed to the need for a universal input system, allowing users to focus on content rather than format. These insights drove iterations of user flows and wireframes through two rounds of usability testing and stakeholder meetings.
Research insights revealed recurring themes in previous reports—such as event date, location, report category, and detailed descriptions—that pointed to the need for a universal input system, allowing users to focus on content rather than format. These insights drove iterations of user flows and wireframes through two rounds of usability testing and stakeholder meetings.
Reimagining Citizens engagement with a Three-Phase Approach
Reimagining Citizens engagement with a Three-Phase Approach
Reimagining Citizens engagement with a Three-Phase Approach
Reimagining Citizens engagement with a Three-Phase Approach
Prototype
Prototype
Prototype
UI Design
UI Design
UI Design
Insights showed that many online reports were suggestions or speculation, indicating the need for a feedback system that doesn’t require a government response. This led to breaking the project into three phases: Report, Feedback, and Project, each tailored to handle specific types of user input effectively.
Insights showed that many online reports were suggestions or speculation, indicating the need for a feedback system that doesn’t require a government response. This led to breaking the project into three phases: Report, Feedback, and Project, each tailored to handle specific types of user input effectively.
Insights showed that many online reports were suggestions or speculation, indicating the need for a feedback system that doesn’t require a government response. This led to breaking the project into three phases: Report, Feedback, and Project, each tailored to handle specific types of user input effectively.
The Report phase creates a foundation for accountability between citizens and the government. Through a mobile app, citizens can report issues, and the government commits to addressing them. For rural areas with limited internet access, a radio program allows additional reporting options.
The Report phase creates a foundation for accountability between citizens and the government. Through a mobile app, citizens can report issues, and the government commits to addressing them. For rural areas with limited internet access, a radio program allows additional reporting options.
The Report phase creates a foundation for accountability between citizens and the government. Through a mobile app, citizens can report issues, and the government commits to addressing them. For rural areas with limited internet access, a radio program allows additional reporting options.
The Feedback phase provides a community platform for Anambra State citizens to discuss and share input on government actions and policies. This space not only allows for suggestions and non-urgent feedback but also gathers citizen responses on the reporting system and government follow-up actions.
The Feedback phase provides a community platform for Anambra State citizens to discuss and share input on government actions and policies. This space not only allows for suggestions and non-urgent feedback but also gathers citizen responses on the reporting system and government follow-up actions.
The Feedback phase provides a community platform for Anambra State citizens to discuss and share input on government actions and policies. This space not only allows for suggestions and non-urgent feedback but also gathers citizen responses on the reporting system and government follow-up actions.
The Project phase enables various government agencies to share progress on projects, fostering transparency and accountability. By highlighting how citizen reports have led to actionable outcomes, it aims to strengthen public trust. Marketing will focus on showcasing completed and ongoing projects influenced by citizen input.
The Project phase enables various government agencies to share progress on projects, fostering transparency and accountability. By highlighting how citizen reports have led to actionable outcomes, it aims to strengthen public trust. Marketing will focus on showcasing completed and ongoing projects influenced by citizen input.
The Project phase enables various government agencies to share progress on projects, fostering transparency and accountability. By highlighting how citizen reports have led to actionable outcomes, it aims to strengthen public trust. Marketing will focus on showcasing completed and ongoing projects influenced by citizen input.
Project Impact
Project Impact
Project Impact
I successfully developed a comprehensive and feasible solution to meet the project objectives, achieving a 48-hour response time. I created a structured implementation plan in three consecutive phases to ensure a smooth transition into this new initiative. Additionally, I conducted extensive testing and research to gather insights and valuable user feedback for real-life scenarios, ensuring the solution’s effectiveness and adaptability.
I successfully developed a comprehensive and feasible solution to meet the project objectives, achieving a 48-hour response time. I created a structured implementation plan in three consecutive phases to ensure a smooth transition into this new initiative. Additionally, I conducted extensive testing and research to gather insights and valuable user feedback for real-life scenarios, ensuring the solution’s effectiveness and adaptability.
I successfully developed a comprehensive and feasible solution to meet the project objectives, achieving a 48-hour response time. I created a structured implementation plan in three consecutive phases to ensure a smooth transition into this new initiative. Additionally, I conducted extensive testing and research to gather insights and valuable user feedback for real-life scenarios, ensuring the solution’s effectiveness and adaptability.
I successfully developed a comprehensive and feasible solution to meet the project objectives, achieving a 48-hour response time. I created a structured implementation plan in three consecutive phases to ensure a smooth transition into this new initiative. Additionally, I conducted extensive testing and research to gather insights and valuable user feedback for real-life scenarios, ensuring the solution’s effectiveness and adaptability.
